Refund policy

At Torilix, we want every order to be straightforward, secure, and dependable. This Refund Policy explains our return requirements, refund procedures, and what you should do if you experience an issue with a product you receive.

Return Eligibility

You may submit a return request within 30 days from the date your package is confirmed as delivered.

For a product to qualify for return, it must meet the following conditions:

  • The item must be returned in the same condition in which it was received
  • The product must be unused, unworn, and unmodified
  • Original packaging, labels, tags, accessories, and included components must remain with the product
  • Valid proof of purchase or an order confirmation must be provided

Products that do not satisfy these requirements may not be accepted for return and may not qualify for a refund.

How to Start a Return

All returns must be reviewed and authorized by Torilix before products are shipped back.

To request a return, please contact our customer support team at:

Email: service@torilix.com

After reviewing your request, if the return is approved, we will provide you with:

  • Confirmation of your return authorization
  • An official return shipping label
  • Instructions explaining how and where to send your return

Important

Please do not send products back before receiving approval from our customer support team.

Packages returned without prior authorization or without the return label provided by Torilix may be refused or returned to the sender.

If you need assistance at any stage of the return process, our customer support team is available to help.

Damaged, Defective, or Incorrect Items

We encourage you to inspect your order as soon as it is delivered.

Please contact us promptly if you receive a product that is:

  • Damaged during transportation
  • Defective or not functioning correctly
  • Different from the item you ordered
  • Significantly inconsistent with your original order

Contact us at service@torilix.com with details about the issue.

Our team will review your request and, when appropriate, arrange a replacement or refund based on the circumstances.

Items That Cannot Be Returned

Certain types of products are not eligible for return because of safety, hygiene, product characteristics, or operational restrictions.

Non-returnable products include:

  • Perishable goods, including food, plants, and flowers
  • Customized, personalized, or made-to-order products
  • Personal care and hygiene-related products
  • Hazardous, chemical, or flammable materials
  • Shipping charges paid at checkout

The following purchases are also considered final sale and cannot be refunded:

  • Clearance or discounted products
  • Gift cards

If you are uncertain whether your product is eligible for return, please contact service@torilix.com before beginning the return process.

Exchanges

Torilix currently does not offer direct product exchanges.

If you would like a different product, size, model, or other replacement item, please:

  1. Request a return for the original product
  2. Wait for your return request to be approved and complete the return procedure
  3. Place a separate order for the product you would like instead

Handling replacements in this way allows us to process orders more efficiently and maintain accurate product availability.

European Union Customers – Right of Withdrawal

Customers residing in the European Union may have the legal right to withdraw from their purchase within 14 days of delivery, in accordance with applicable EU consumer protection requirements.

During this statutory withdrawal period, eligible customers may return their purchase without having to provide a reason.

To qualify:

  • The product must remain unused and in its original condition
  • Original packaging, labels, and tags must remain intact
  • Proof of purchase must be provided

This statutory 14-day right of withdrawal applies independently of Torilix's standard 30-day return policy.

Refund Processing

Once we receive your returned product, our team will inspect it to confirm that it meets the applicable return requirements.

After the inspection has been completed, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to the original payment method
  • Refund processing may take up to 10 business days
  • Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account

If more than 15 business days have passed since we confirmed approval of your refund and you still have not received the funds, please contact us at:

Email: service@torilix.com

Return Shipping Information

Products must only be returned after you have received official authorization from Torilix.

Please use the return shipping label provided by our customer support team and follow the return instructions included with your approval.

Returns sent independently, without authorization, or without the provided return label may not be accepted.

Return Contact Details

For return requests, refund questions, damaged or defective products, or other concerns regarding this Refund Policy, please contact us:

Torilix
Website: torilix.com
Email: service@torilix.com
Address: 8 The Green Ste Suite A, Dover, DE 19901, United States
Phone: +1 (562) 250-5779