Privacy policy

At Torilix, we recognize the importance of protecting your personal information and respecting your privacy. We are committed to handling the information we collect in a responsible, transparent, and lawful manner in accordance with applicable privacy and data protection requirements.

This Privacy Policy explains what information we may collect when you visit our website or use our services, how that information may be used and protected, when it may be shared, and the privacy rights that may be available to you.

By accessing our website, using our services, or completing a purchase, you acknowledge the practices described in this Privacy Policy.

How We Collect Your Information

We generally collect information in two ways: information that you provide directly to us and information that may be collected automatically when you browse or interact with our website.

Information You Provide to Us

You may provide personal information when you:

  • Place an order or complete a transaction
  • Create or manage a customer account
  • Subscribe to newsletters or promotional communications
  • Contact our customer support team

Depending on how you interact with Torilix, the information provided may include:

  • Your full name and contact details
  • Shipping and billing addresses
  • Phone number
  • Payment and transaction information

Information Collected Automatically

When you visit or interact with the Torilix website, certain technical and usage information may be collected automatically.

This information may include:

  • IP address
  • Browser type and device information
  • Operating system information
  • Pages visited and time spent on our website
  • Website interactions and browsing behavior
  • Information collected through cookies and similar tracking technologies

Why We Collect and Use Personal Information

We use personal information for legitimate business and operational purposes associated with providing and improving our services.

These purposes may include:

  • Processing and fulfilling customer orders
  • Managing payments, shipping, and delivery
  • Providing customer service and responding to requests
  • Improving website functionality, performance, and customer experience
  • Sending transactional communications, including order and shipping updates
  • Identifying, investigating, and preventing fraud, unauthorized transactions, and security threats

Marketing emails and promotional communications will only be sent when you have chosen to receive them, where consent is required.

How We Protect Your Information

Torilix uses reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our security practices may include:

  • SSL encryption for secure payment processing and transmission
  • Limiting internal access to sensitive information
  • Working with trusted third-party payment service providers
  • Avoiding the storage of complete credit or debit card numbers on our own servers

Although we take reasonable precautions and use commonly accepted security practices, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

Sharing of Personal Information

Torilix does not sell, rent, or trade customer personal information to third parties for their own marketing purposes.

Certain personal information may be shared with trusted third-party service providers when reasonably necessary to operate our business and provide our services.

These service providers may include:

  • Payment processing providers
  • Shipping, fulfillment, and delivery partners
  • Website hosting and technical service providers
  • Analytics and website performance services

We expect service providers handling personal information on our behalf to process such information responsibly and only for authorized purposes related to the services they provide.

Advertising and Analytics Services

Torilix may use third-party advertising, analytics, and measurement services to better understand website performance, evaluate customer interactions, and provide more relevant advertising.

These services may include:

  • Meta, including Facebook and Instagram
  • Google
  • AppLovin

These third-party platforms may use cookies, pixels, or similar technologies to collect information about interactions with our website.

Information collected directly by these external providers is subject to their respective privacy policies and practices. Depending on the platform and your location, you may be able to manage certain advertising or tracking preferences through your browser settings or the applicable platform.

Cookies and Tracking Technologies

Cookies are small data files stored on your browser or device that help websites operate effectively and remember certain information.

Torilix may use cookies and similar technologies for purposes including:

  • Supporting essential website functionality, including shopping cart and checkout features
  • Understanding website traffic, usage, and performance
  • Supporting advertising and marketing activities

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of our website.

For additional information regarding cookies used in connection with Shopify, please visit:

https://www.shopify.com/legal/cookies

Links to Third-Party Websites

Our website may contain links to websites, platforms, or services operated by independent third parties.

Torilix does not control and is not responsible for the privacy practices, security measures, policies, or content of third-party websites.

We encourage you to review the applicable privacy policy before providing personal information to any external website or service.

Your Privacy Rights

Depending on your country or region and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information where applicable
  • Withdraw consent to receive marketing communications

Requests will be handled in accordance with applicable legal requirements.

We make this Privacy Policy publicly available and may update it when necessary to reflect changes in our practices or applicable requirements.

Do Not Track Signals

Certain internet browsers provide a "Do Not Track" setting that allows users to communicate a preference regarding online tracking.

Because there is currently no universally accepted industry standard governing how websites should respond to these signals, the Torilix website does not currently respond to Do Not Track signals.

Children's Privacy

Our services are not directed toward children under 13 years of age, and Torilix does not knowingly collect personal information from children under 13.

If you believe that a child has submitted personal information to us, please contact our customer support team. We will review the matter and take appropriate steps to remove the information where required.

Data Breach Response

If a data security incident involving personal information occurs, Torilix will take reasonable and appropriate measures to investigate and address the incident.

Where required under applicable laws or regulations, we will also notify affected individuals and/or relevant authorities within the legally required timeframe.

Email Communications and Compliance

We may use your email address for purposes such as:

  • Sending order confirmations
  • Providing shipping and delivery notifications
  • Responding to customer service inquiries
  • Sending product information, offers, or promotional communications when you have opted in to receive them

For marketing communications, we aim to comply with applicable email marketing requirements by:

  • Clearly identifying the sender
  • Using accurate and appropriate subject lines
  • Providing an accessible method to unsubscribe
  • Processing valid opt-out requests promptly

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant email.

Please note that opting out of promotional emails does not prevent us from sending transactional or service-related communications necessary for your orders or account.

Updates to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes to our business operations, technology, privacy practices, or applicable legal requirements.

Any revisions will be published on this page. Your continued use of our website and services after an updated Privacy Policy is posted will be subject to the revised policy, to the extent permitted by applicable law.

Contact Information

If you have questions about this Privacy Policy, your privacy rights, or how Torilix handles your personal information, please contact us:

Torilix
Website: torilix.com
Email: service@torilix.com
Address: 8 The Green Ste Suite A, Dover, DE 19901, United States
Phone: +1 (562) 250-5779